Terms and Conditions

This page sums up the rules that govern your account. The full Terms and Conditions and the Bonus Policy remain the binding documents, and if a translation differs, the English version prevails.

Licence and operator

Skill On Net PT Ltd, a company based in Malta, runs Mega Casino under licence number MGA/CRP/171/2009/06 from the Malta Gaming Authority.

Who can play

Real money play is open from 18 or the higher legal age where you live. We may ask for proof of age at any time, for example a passport, a driving licence or an official ID card. Deposits made by minors are refunded, any winnings from them are void and accounts used by minors are closed. Online gambling is not legal everywhere, and you confirm that it is legal where you are before you play.

Your account

Each person, household, address, e-mail, card and shared computer may hold one account only. Your details must be true and current, and you tell us when they change. Keep your password to yourself, because any access with your username and password counts as yours. There are practice, bonus and real money accounts. Practice funds have no value and never move to a real money account.

Verification

We check identity, address and the ownership of payment methods, for example once certain amounts are reached or before a withdrawal. Upload documents only through the Upload Docs page of My Account. Without them, an account can be suspended until the checks are done.

Deposits

Deposits must come from a payment method in your name, and money you deposit is meant for play. We may contact you to confirm a deposit verbally or ask for documents. Chargebacks or reversed payments can lead to the account being closed.

Withdrawals

You need at least one successful deposit and approved proof of address and identity before we pay out. Requests are accepted only through the withdrawal page. Where possible, withdrawals of at least the amount deposited go back to the card you used. Large or jackpot wins can take longer to check, and winnings above our cash-out cap are paid in monthly instalments. A fee applies if you withdraw without having played with real money first.

Bonuses

Offers follow the Bonus Policy and their own terms, and where the two differ, the terms of the offer apply. Real money is played before bonus money, a withdrawal during an active bonus removes the bonus balance, and a bonus that ends before its wagering is complete loses its winnings. Abuse of offers, irregular betting patterns or play with several accounts can lead to bonuses and winnings being taken back.

Games

Each game's rules show its return to player, which can change. A game interrupted by a lost connection can be finished within 14 days by signing back in. After that it closes and the bet is lost. If our system causes the fault, that window grows to 30 days, and an unresolved game is refunded. Jackpot figures in the lobby are for information only.

Inactive accounts

An account nobody signs in to for six months in a row counts as inactive, and a monthly fee may then be taken from its balance. We take reasonable steps to e-mail you 30 days before the first fee. Funds in an inactive account can still be withdrawn by signing in.

Complaints and law

Raise a complaint with Customer Support in writing first, and ask for a manager if needed. For a gambling transaction you can then turn to eCOGRA, at least two weeks after the problem began and within one year, or complain to the Malta Gaming Authority. The agreement is governed by the laws of Malta.